Is Your Staffing Managed Service Program Collaborative or a Brick Wall?

There are many types of Managed Services Programs for contingent staffing services. Many proclaim they are "collaborative." However, are they? Here’s how you can tell for sure:

Collaborative Managed Services Programs create a unique dynamic that yields breakthrough results and a collective “WE DID THAT!” The entire human services supply chain (MSP, suppliers, procurement, and hiring managers) is engaged and proactive as they pursue the contingent labor that is needed.

Collaborative programs are based on the foundation of shared objectives; they are inclusive – engaging companies with diverse capabilities skills and knowledge; the MSP establishes working relationships characterized by appreciative inquiry, open communication, and mutual trust and respect.

These programs pulsate with a sense of urgency that surges through the "staffing supply chain" as MSP, suppliers, procurement, and hiring managers work to fill contingent positions, streamline progress, improve “return on effort,” and create a positive net promoter score.

People have the opportunity to connect and open up—telling stories, sharing perspectives, learning from each other. Problem solving and execution include a healthy mix of struggle and laughter. MSP and suppliers alike accept that goals are dynamic and may well shift over time.

RATE YOUR MSP. Pick one of your programs and rate it on the following criterion using a scale of 1 to 10 (1 = not at all; 10 = absolutely.)

MSP, Suppliers, Procurement & Hiring Managers have SHARED OBJECTIVES.  SCORE __
Supplier base is DIVERSE in terms of knowledge and perspectives.  SCORE __
MSP and Suppliers have MUTUAL TRUST & RESPECT.  SCORE __
There is OPEN COMMUNICATION between participants. SCORE __
All parties take a LONG-TERM PERSPECTIVE. SCORE __
There is recognition GOALS are DYNAMIC and may well change.  SCORE __

If your score is higher than 56, you are in luck - you have a solid program. If your score is between 42 and 55, time to make some tweaks - you are well on your way. If your score is between 28 and 41, you have much work to do. If your score is less than 28, then it is time for a major overhaul (strategy, process, people, technology.)

Is this score a surprise to you, or did you know where your MSP stood? How can YOU improve collaboration in your program? Do YOU have a collaborative mindset?

Post your score in COMMENTS. Score your best programs and your worst.

Ten years ago, I built an IT Staffing Managed Services Program on top of the Principles of Collaboration at Kaiser Permanente. It was hard work and painful for those that didn't "get it." However, within a short amount of time, the transformation occurred, and the results were outstanding for suppliers, hiring managers, procurement, and for the managed service on-site team. Those successes pale when compared to the extraordinary professional and personal relationships that grew from that collaboration. Perhaps it is the personal side that is the greatest gift of Collaboration.

If you want to talk about how to foster collaboration in your staffing supply chain, drop a note to or fill in your details below.


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